If the product is defective, damaged during delivery, or if you receive a product different from what you ordered,Within 7 days of receiving the productPlease contact us. After confirmation, we will handle returns, exchanges, refunds, etc.
In the above case, we will cover the return shipping costs.
As a general rule, we do not accept returns, exchanges, or cancellations due to customer reasons.
Furthermore, for one-of-a-kind items, art pieces, ceramic works, and made-to-order items, we do not accept returns or exchanges except in cases where the product is defective or clearly different from the product description, due to the nature of the products.
Please note that the color and texture of the product may appear slightly different from the actual item due to your monitor settings, shooting conditions, etc. Returns based on this reason will generally not be accepted.
If you wish to return an item and receive a refund, please contact us before returning the product. We may not be able to process returns for items returned without prior notification.
Contact Information
Please contact us using the contact form on this website or the contact information listed in the terms and conditions of sale.